{"id":38969,"date":"2023-11-27T09:19:17","date_gmt":"2023-11-27T15:19:17","guid":{"rendered":"https:\/\/www.igssgt.org\/noticias\/?p=38969"},"modified":"2023-11-27T09:19:18","modified_gmt":"2023-11-27T15:19:18","slug":"capacitan-al-personal-del-centro-de-contacto","status":"publish","type":"post","link":"https:\/\/www.igssgt.org\/noticias\/2023\/11\/27\/capacitan-al-personal-del-centro-de-contacto\/","title":{"rendered":"Capacitan al personal del Centro de Contacto"},"content":{"rendered":"\n<p class=\"has-drop-cap\">Como parte de las actividades formativas para el fortalecimiento del buen trato a la poblaci\u00f3n atendida por el IGSS, la Subgerencia de Integridad y Transparencia Administrativa (SITA), por medio de los departamentos de Cambio Institucional e Investigaciones Especiales imparti\u00f3 al personal del Centro de Contacto Institucional de la Subgerencia Administrativa, el taller denominado Conociendo a SITA.<\/p>\n\n\n\n<p><a href=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4.jpeg\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-38974\" src=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4.jpeg\" alt=\"\" width=\"475\" height=\"317\" srcset=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4.jpeg 1526w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4-300x200.jpeg 300w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4-768x512.jpeg 768w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4-1024x682.jpeg 1024w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4-630x420.jpeg 630w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4-696x464.jpeg 696w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4-1068x712.jpeg 1068w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-4-534x356.jpeg 534w\" sizes=\"auto, (max-width: 475px) 100vw, 475px\" \/><\/a>Las charlas tuvieron como eje central transmitir a los participantes informaci\u00f3n sobre las funciones, actividades y procedimientos que desarrolla la SITA, esto mediante una metodolog\u00eda sencilla, pero completa y did\u00e1ctica, para que conocieran y comprendieran la estructura de la Subgerencia, sus departamentos, as\u00ed como las \u00e1reas y secciones que de manera m\u00e1s inmediata y adecuada pueden apoyarles en dar una respuesta a las demandas de informaci\u00f3n que los asegurados buscan soluci\u00f3n a sus interrogantes de manera telef\u00f3nica.<\/p>\n<p>Durante tres d\u00edas, expositores hicieron hincapi\u00e9 en que la funci\u00f3n sustantiva de SITA es recibir denuncias administrativas, por lo que es importante se seleccione y distribuya de una manera din\u00e1mica y adecuada la informaci\u00f3n, y que la misma puede consistir en avisos de faltas en el servicio as\u00ed como las no conformidades con el mismo, manteniendo una atenci\u00f3n humana, \u00e9tica e integral que se refleje en la percepci\u00f3n que acerca de la Instituci\u00f3n socialmente se tiene y que es la parte esencial de la funci\u00f3n del Centro de Contacto.<\/p>\n\n\n\n\r\n                <style type=\"text\/css\">\r\n                    \r\n                    #tdi_1  .td-doubleSlider-2 .td-item1 {\r\n                        background: url(\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-80x60.jpeg) 0 0 no-repeat;\r\n                    }\r\n                    #tdi_1  .td-doubleSlider-2 .td-item2 {\r\n                        background: url(\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-80x60.jpeg) 0 0 no-repeat;\r\n                    }\r\n                    #tdi_1  .td-doubleSlider-2 .td-item3 {\r\n                        background: url(\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-80x60.jpeg) 0 0 no-repeat;\r\n                    }\r\n                <\/style>\r\n\r\n                <div id=\"tdi_1\" class=\"td-gallery td-slide-on-2-columns\">\r\n                    <div class=\"post_td_gallery\">\r\n                        <div class=\"td-gallery-slide-top\">\r\n                           <div class=\"td-gallery-title\"><\/div>\r\n\r\n                            <div class=\"td-gallery-controls-wrapper\">\r\n                                <div class=\"td-gallery-slide-count\"><span class=\"td-gallery-slide-item-focus\">1<\/span> de 3<\/div>\r\n                                <div class=\"td-gallery-slide-prev-next-but\">\r\n                                    <i class = \"td-icon-left doubleSliderPrevButton\"><\/i>\r\n                                    <i class = \"td-icon-right doubleSliderNextButton\"><\/i>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class = \"td-doubleSlider-1 \">\r\n                            <div class = \"td-slider\">\r\n                                \r\n                    <div class = \"td-slide-item td-item1\">\r\n                        <figure class=\"td-slide-galery-figure td-slide-popup-gallery\">\r\n                            <a class=\"slide-gallery-image-link\" href=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2.jpeg\" title=\"centro de contacto-2\"  data-caption=\"\"  data-description=\"\">\r\n                                <img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-578x420.jpeg\" srcset=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-578x420.jpeg 578w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-300x218.jpeg 300w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-768x558.jpeg 768w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-1024x744.jpeg 1024w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-696x505.jpeg 696w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-1068x776.jpeg 1068w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-324x235.jpeg 324w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2-534x388.jpeg 534w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-2.jpeg 1293w\" sizes=\"(max-width: 578px) 100vw, 578px\" alt=\"\">\r\n                            <\/a>\r\n                            \r\n                        <\/figure>\r\n                    <\/div>\r\n                    <div class = \"td-slide-item td-item2\">\r\n                        <figure class=\"td-slide-galery-figure td-slide-popup-gallery\">\r\n                            <a class=\"slide-gallery-image-link\" href=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5.jpeg\" title=\"centro de contacto-5\"  data-caption=\"\"  data-description=\"\">\r\n                                <img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-630x420.jpeg\" srcset=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-630x420.jpeg 630w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-300x200.jpeg 300w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-768x512.jpeg 768w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-1024x682.jpeg 1024w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-696x464.jpeg 696w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-1068x712.jpeg 1068w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5-534x356.jpeg 534w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-5.jpeg 1526w\" sizes=\"(max-width: 630px) 100vw, 630px\" alt=\"\">\r\n                            <\/a>\r\n                            \r\n                        <\/figure>\r\n                    <\/div>\r\n                    <div class = \"td-slide-item td-item3\">\r\n                        <figure class=\"td-slide-galery-figure td-slide-popup-gallery\">\r\n                            <a class=\"slide-gallery-image-link\" href=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3.jpeg\" title=\"centro de contacto-3\"  data-caption=\"\"  data-description=\"\">\r\n                                <img decoding=\"async\" src=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-630x420.jpeg\" srcset=\"\/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-630x420.jpeg 630w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-300x200.jpeg 300w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-768x512.jpeg 768w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-1024x682.jpeg 1024w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-696x464.jpeg 696w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-1068x712.jpeg 1068w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3-534x356.jpeg 534w, \/wp-content\/uploads\/sites\/5\/2023\/11\/centro-de-contacto-3.jpeg 1526w\" sizes=\"(max-width: 630px) 100vw, 630px\" alt=\"\">\r\n                            <\/a>\r\n                            \r\n                        <\/figure>\r\n                    <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <div class = \"td-doubleSlider-2\">\r\n                            <div class = \"td-slider\">\r\n                                \r\n                    <div class = \"td-button td-item1\">\r\n                        <div class = \"td-border\"><\/div>\r\n                    <\/div>\r\n                    <div class = \"td-button td-item2\">\r\n                        <div class = \"td-border\"><\/div>\r\n                    <\/div>\r\n                    <div class = \"td-button td-item3\">\r\n                        <div class = \"td-border\"><\/div>\r\n                    <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n\r\n                <\/div>\r\n                \n","protected":false},"excerpt":{"rendered":"<p>Como parte de las actividades formativas para el fortalecimiento del buen trato a la poblaci\u00f3n atendida por el IGSS, la Subgerencia de Integridad y Transparencia Administrativa (SITA), por medio de los departamentos de Cambio Institucional e Investigaciones Especiales imparti\u00f3 al personal del Centro de Contacto Institucional de la Subgerencia Administrativa, el taller denominado Conociendo a [&hellip;]<\/p>\n","protected":false},"author":1961,"featured_media":38971,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[1681,800],"coauthors":[],"class_list":{"0":"post-38969","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-actualidad","8":"tag-centro-de-contacto","9":"tag-sita"},"_links":{"self":[{"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/posts\/38969","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/users\/1961"}],"replies":[{"embeddable":true,"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/comments?post=38969"}],"version-history":[{"count":4,"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/posts\/38969\/revisions"}],"predecessor-version":[{"id":38978,"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/posts\/38969\/revisions\/38978"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/media\/38971"}],"wp:attachment":[{"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/media?parent=38969"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/categories?post=38969"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/tags?post=38969"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.igssgt.org\/noticias\/wp-json\/wp\/v2\/coauthors?post=38969"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}